This Privacy Policy will help you better understand how Trakpilot (we) collect, use. If we change our privacy practices, we may update this privacy policy.

Trakpilot's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. Specifically, we will only use Google user data to provide or improve the user-facing features of this application.

We do not collect information from individuals under the age of 13. If you are under the age of 13, we ask that you do not provide any personal information through this site. If we have specific knowledge that an individual under the age of 13 has submitted personally identifiable information to this site, we will remove such information without any notification.

If you do not agree to be bound by this Privacy Policy, do not provide any personal data to us.

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact Xipat support, or mail us at [email protected].

Trakpilot - 8th floor, Hoa Cuong Building 18/11 Thai Ha, Dong Da Dist, Hanoi

What information we collect about you

Personal information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Information about how you access the website, your account, email address, your profile picture, language preferences. By signing in your Google Merchant Center account, you agree that Xipat can manage your product listings and accounts for Google Shopping to feed products to Google Merchant Center, our app uses it to query for items and insert, update, and remove items in your Merchant Center account.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Credit Card Information

If you use a credit card to purchase an account via this site, your name as it appears on the credit card, the credit card number, expiration date, and billing address will be encrypted as it passes over the Internet. Xipat does not record or keep your credit card information for online credit-card transactions; rather such information is simply passed through to our contracted payment processing vendor (PayPal, MoneyBookers, etc.). Xipat may access such information through the payment processing company, but does not do so except to process refunds or adjustments and to the extent necessary in the event of nonpayment or disputed payments, or as may be necessary for Xipat's compliance, in Xipat's discretion, with applicable law.

Information for Technical Support

When we get your request for online technical support, we will ask you for the necessary information to complete the transaction such as your name, email address, and information about your computer hardware, software, hosting, and the nature of the problem you are experiencing. Such transmissions and storing of your data are secure.

How we collect the information

We collect Device Information using the following technologies:

• Site Functionality:
  • Cookies: A "cookie" is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our Site. Once you close your browser, the cookie simply terminates. For instance, by setting a cookie on our Site, you would not have to log in a password more than once, thereby saving time while on our Site. You may still use our Site if you reject the cookie. The only drawback to this is that you will be limited in some areas of our Site. For example, you will not be able to use certain features of our forum or other parts of the Site that offer customized settings.
  • Log Files: We (Xipat and/or our contracted web analytics provider(s)) do keep track of the domains from which you access our Site and Services on the World Wide Web, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyze trends and the results of our marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyze users' movements. We may periodically share aggregated demographic information with our business partners. IP addresses and other identifiers are not linked to personally identifiable information.
• Links to other websites: This Site contains links to other sites. Please be aware that we, Xipat, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

How we use your information

We share Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. In addition, we share your information with service providers who provide IT and system administration services.

We use your Personal Information solely to provide you with the use of our tool and other related services (e.g., to confirm your identity, to contact you about issues with the tool). We do not use Google user data for targeted advertisements or marketing communications, nor do we transfer Google user data to third parties for their own marketing purposes or any reasons other than providing or improving your application’s functionality.

If you want to opt out of receiving marketing communications unrelated to Google user data, you can contact us at [email protected] at any time, but be noted that this opt-out action does not apply to personal data provided as a result of other transactions such as complete a payment, etc.

Security of Your Information

We are committed to ensuring that all your information is secure. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

To protect sensitive data, including Google user data, we implement robust data protection mechanisms such as industry-standard encryption (e.g., TLS/SSL for data in transit, AES-256 for data at rest), strict access controls, and regular security audits. The Site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Finally, we do not and will not “sell” your personal information.

Retention of Your Information

We generally keep your personal information while you use Trakpilot service. If you cancel the subscription, you stop paying your subscription fees, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We don’t do this immediately in case you reactivate your account, or if there is a legal complaint or audit relating to your business. If you contact us to request deletion of your store’s information, we will begin the personal information purge process after 90 days, except if we are legally required to retain specific information. If you have questions about this process, please contact us at [email protected]. Please keep in mind that after we anonymize your personal information, we may continue to use non-identifiable information to improve our services.

Last Updated

This privacy policy was last updated on: July 29, 2025