Terms of Use

You (“user” or “you”) and Two Owls (“us”, “our”, “we”) are bound by these Terms and Conditions. 

These Terms explain how you may use our Website and App (the “Site” and “App”). You should read these Terms carefully before usage. By accessing or using the Site/App or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

If you do not agree with or accept any of these Terms, you should stop using the Site and App.

If you have any questions about this Terms and Conditions, please contact us via the email [email protected]

Definitions

1. “Authorized User” means any of your current employees, consultants, or agents whom you authorize to access and use the App pursuant to the terms and conditions of the Agreement;
2. “Beta Features” means pre-release features that the App made available for you to use and evaluate.
3. “Content” means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site or App
4. “Personal Information” means any of your information that can be used to identify you, including your email address, phone number, account details.
5. “Data” means any data that you or your Authorized Users submit to the Web or App
6. “Service” means the digital solution provided by us through the App https://apps.shopify.com/facebook-multi-pixels
7. “Party” means you or us, as applicable, and “Parties” means you and us collectively.
8. “Privacy policy” means the policy https://www.twoowls.io/privacy, which governs how we process any personal data collected from you;
9. “We, us or our” means Two Owls, a brand of Xipat Flexible Solution Ltd, whose registered office is at 18/11 Thai Ha Str., Hanoi, Vietnam (registered in Vietnam under VAT number 0102851296). 
10. “You or your” means the person accessing or using the Site, App or its Content.

Using the Site and App

The Site and App is for your use only. By using the Site and App, you agree that you are solely responsible for all expenses you may incur in relation to your use of the App; and keeping your password and other account details confidential.

We seek to make the Site as accessible to everyone, so if you have any difficulties using the Site or App, please contact us via [email protected]

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

Intellectual Property

This Site and any Content in it are our sole property. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. 

All right, title, and interest in and to your Data, including all modifications, improvements, adaptations, enhancements, and all proprietary rights therein, shall be and remain your sole and exclusive property.

Trademarks: The Two Owls name and logo are our trademarks. The use of any trademarks on the Site is strictly prohibited unless you have our prior written permission.

Two Owls may generate technical logs, data and learnings about your use of the Service (“Usage Data”) and use such information to optimize the Service and for other lawful purposes.  

Trial Period and Subscription Service

Trial Period: If you install the App, we will provide you with a 7-day free trial where you will have free access to all the functions of the App.

Subscription Service: Once you have approved a subscription, you are responsible for paying the subscription fee with the billing cycle stated in the subscription information.

Changes to our Service: We reserve the right to change, update and make improvements to our products and services

Changes to your Subscription: You reserve the right to upgrade, downgrade or cancel your subscription at any time.

Technical Support: We provide technical support to help you get the most value out of our Service from Monday to Friday. Any support request might be submitted via the in-app support channel, or via our email [email protected]. Though not guaranteed, we try our best to respond to your request within 24 business hours.

Use restrictions

Your use of the Services shall be limited to your own internal business use. You will not (and will not authorize other parties to): (i) sell, license or lease the Service to any third party, entity or person, (ii) copy, reverse engineer, reproduce any part of our Service and Content, (iii) modify, adapt or translate any part of the Service or Site, (iv) use the Service in violation of any applicable law or regulation and (v) attempt to discern any source code of the Site and App.

Hyperlinks and third party sites

The Site and App may include hyperlinks or references to third party websites for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The reference to any third party website does not mean that we endorse that third party’s website, products or services. You are encouraged to check their terms and conditions. 

Your data

Your Data. We will use your Data only to provide the Service and only as permitted by the Agreement and our privacy policy, located at www.twoowls.io/privacy. You acknowledge and agree that in order to provide the Service, we may retain an archival copy of your Data within a retention period, unless you provide us written notice to delete your Data. You shall have sole responsibility for the accuracy, quality, and legality of your Data. 

Sensitive Personal Information. You agree to remove or anonymize all Sensitive Personal Information before transferring your Data to us. We will not have any liability that may result from your disclosure of such information to us.

Data Security. We shall employ commercially reasonable physical, administrative, and technical procedures to safeguard your Data from unauthorized use or disclosure. Some of the Data may be subject to governmental regulation or otherwise may require security measures beyond those set forth herein. Unless we have first agreed in writing to provide such additional required security measures, we shall have no obligation to do so or any liability in connection therewith.

Indemnity

You agree to defend, indemnify and hold harmless Two Owls, its affiliates and their respective employees, contractors, agents, officers and directors from and against all claims, damages, obligations, liabilities arising out of or related to your use of the Service or breach of these Terms.

Limitation of our liability

Except for any legal responsibility that we cannot exclude in law, we are not legally responsible for any: (i) losses that were unforeseeable to both you and us when these Terms were formed, (ii) damages that are not caused by our negligence, breach, or willful misconduct.

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN: (I) THE SERVICES, THE WEBSITE, THE DOCUMENTATION, THE TECHNICAL SUPPORT ARE  PROVIDED BY TWO OWLS “AS IS” and “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR  IMPLIED; (II) TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, TWO OWLS  DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A  PARTICULAR PURPOSE; (III) TWO OWLS  DOES NOT WARRANT THAT THE SERVICES OR CONTENT AVAILABLE THROUGH THE PLATFORM WILL BE UNINTERRUPTED OR  ERROR-FREE, OR THAT  THE SERVER(S) THAT MAKE THE SERVICE  AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (IV) TWO OWLS DOES  NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT CLIENT’S USE OF THE SERVICES WILL  COMPLY WITH LAWS OR OTHERWISE RELATING TO THE USE OR THE RESULTS OF THE USE OF THE  SERVICES, OR OTHER CONTENT MADE AVAILABLE IN TERMS OF THEIR  CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ARE RESPONSIBLE FOR  EVALUATING THE CAPABILITIES AND FEATURES OF THE SERVICES AND MAKING ITS OWN  DETERMINATION ABOUT WHETHER CLIENT IS ABLE TO USE THE SERVICES IN COMPLIANCE WITH  LAWS. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS YOU BELIEVE TO BE NECESSARY OR  ADVISABLE TO PROTECT YOURSELF AGAINST ANY CLAIM, DAMAGE, LOSS OR HAZARD THAT MAY ARISE BY VIRTUE OF YOUR USAGE OF OR RELIANCE UPON THE WEBSITE, OR THE SERVICES.  

Contact

Please contact us at [email protected] if you have any questions regarding these Terms